Q. | How do I activate my phone? |
A. | If you already have a Cingular and FCC approved GSM (Global System for Mobile Communications) handset that operates on GSM frequencies 850 and 1900, in dual, tri or quad modes you can activate service with GSM service without buying a new phone. Simply purchase the GSM Starter Kit and we will send you a SIM card with 50 minutes of airtime. |
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Q. | How do I reactivate my phone? |
A. | After 30 days of non-use, your phone will be deactivated, resulting in the loss of airtime minutes and phone number. If you'd like to reuse your phone at a later time, you will need to purchase a Starter Kit. |
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Q. | What do I do if the phone does not work after activation and programming has been completed? |
A. | Please visit the Authorized Dealer you purchased your GSM service from or contact Customer Care at 1-877-205-8600. |
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Q. | What is a SIM Card? |
A. | SIM stands for Subscriber Identity Module. A SIM card is a small "smart card" for GSM/GPRS mobile phones that contains your personal account profile as well as saves important information (i.e. network information, account services, your mobile phone number, stored telephone numbers, SMS messages and more). The SIM card must be inserted in the handset in order for it to operate. |
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Q. | How do I insert the SIM Card into my phone? |
A. | Remove the battery pack, located under the battery cover on the back of the phone. With the metal contacts facedown, align the notch on the SIM card with the notch on the SIM slot and insert the SIM card. If SIM is inserted correctly, you will not be able to see the metal contacts after inserting the card, because they are facing away from you. Replace the battery pack and battery cover then turn on the phone. If SIM was installed properly, you will be able to begin making calls. |
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Q. | How do I add airtime to my phone, from my handset, for FREE? |
A. | Dial  Airtime PIN Number  for English.
Marque  numero de PIN para Español.
Upon properly adding the airtime you will receive a confirmation message that will display your new balance.
If you need assistance adding airtime, dial  from your handset (this is a FREE call). |
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Q. | I transferred airtime to my phone, but the minutes are not showing in my account. What should l do? |
A. | Contact Customer Care at 1-877-205-8600 and provide your mobile number and the PIN and serial number on the airtime card you are attempting to transfer to your account.
Note: Only CallPlus Wireless GSM airtime cards will work on your phone. |
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Q. | How do I check my account balance from my handset for Free? |
A. | Simply dial  and you’ll receive a message, in your phone’s display, indicating the remaining balance. If you need assistance, please dial 1-877-205-8600. |
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Q. | Why does my wireless handset show I’m Off-Network even though I’m in the home area? |
A. | If your handset is newly activated, ensure that enough time has been allowed for the system to activate the phone. Check to see that the airtime minutes were loaded on the handset. If the problem persists, contact Customer Care from any phone at 1-877-205-8600. Please have your mobile number and IMEI ready. |
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Q. | How do I change my mobile number? |
A. | Contact Customer Care at 1-877-205-8600 and provide the state and city for which you would like a number. Note: if the phone is currently active, unused airtime minutes can be transferred to the new number. |
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Q. | How do I disconnect my mobile phone? |
A. | Contact Customer Care at 1-877-205-8600 and provide the mobile number and IMEI that you want disconnected. |
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Q. | How do I change my phone? |
A. | You will need to ensure the new phone is a Cingular and FCC approved GSM 850/1900, dual, tri, or quad-band handset that can be used for activations on CallPlus Wireless GSM. Take the SIM card from your current phone and insert it in your new phone. You can now use your new phone as you normally would. |
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Q. | How do I set up my voicemail? |
A. | 1. Dial your wireless phone number from your wireless phone or any other touch-tone phone.
2. When you hear the Voicemail system greeting, press to interrupt the greeting.
3. The system will ask you to enter your personal pass code.
(think of an easy to remember pass code and enter it when prompted)
4. The system will prompt you to record your own personal greeting or to select a standard greeting. |
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Q. | How do I reset my voicemail if I’ve forgotten or lost my voicemail pass code? |
A. | Contact Customer Service at 1-877-205-8600 and provide your mobile number and IMEI, which will be required for the voicemail to be reset. Once reset, all previously stored messages will be deleted. |
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Q. | How do I find out the usage on my phone since the last airtime card was added? |
A. | Contact Customer Service at 1-877-205-8600 and provide the mobile number and IMEI that you want to see the call detail for. |
